Shipping Charges
Customers are responsible for all shipping charges incurred for both the shipping and the return of rental equipment. Including but not limited to additional taxes, customs fees, import/export fees, etc.
LiteGear will accept customer requests to ship via specific shipping carriers when customers account is provided. If the customers carrier account number is not provided, LiteGear will select the most cost effective ship method and the charges will be added to the customers invoice.
Customers are responsible for any shipping charges for shipments that are refused upon delivery.
Customers are responsible for any change address/delivery fees incurred once the packages have shipped.
Deliveries made to residential or limited access areas will incur an additional shipping charge. It is the responsibility of the customer to identify the shipping address as residential or limited access. Should the shipping information provided to Litegear, Inc., be incorrect, Litegear, Inc., reserves the right to back charge the purchaser upon receipt of the delivery charges.
Customers can also choose to pickup packages from our Burbank, CA location via Will Call. Orders picked up via Will Call are subject to current city taxes and fees billable to the customer. All Will Call orders are to be picked up within 72 hours of being notified that the order is available to be picked up unless otherwise arranged with LiteGear. Any orders not picked up within 72 hours will be subject to storage fees of $25.00 USD per 24 hour period.
US Domestic
LiteGear ships rental equipment individual packages and pallets, within the 50 United States via ground delivery with various shipping companies such as FedEx, UPS, DHL, Pack Air, etc.
International
LiteGear currently only offers international shipping of rental equipment to Canada.
LiteGear is not responsible for delays at customs or for products confiscated by the legal authorities of individual countries. All customers are responsible for international duties, customs fees, and VAT taxes. We advise all customers to check with their local customs office regarding import laws in advance before ordering if they suspect that their country may ban and/or charge additional fees for the import of any products.
Shipping hours
The LiteGear shipping department is open Monday - Friday from 8am - 4:30pm PST. Our carriers typically pick up by 3pm daily. We are closed on weekends and all major holidays. If your order is urgent, please contact customer care at 1-818-358-8542 to arrange for expedited shipping and/or after hours pick up. After hours pick up is subject to a flat $200 USD fee payable by cash only.
Insured Shipments and Signatures
LiteGear ships all packages insured and with a signature requirement. If the customer chooses to remove these security features, they are responsible for any damages, losses, missing, or miss-delivered shipments.
Receipt of Shipment
Customers are responsible for inspecting shipments prior to accepting delivery. For any issues contact Customer Care immediately at 1-818-358-8542 or via email at [email protected]. Be sure to photo document any damage. Do not throw away any of the original packaging or packaging material so that it can be used in the rental return. Any issues need to be reported within 72 hours of delivery acceptance.
Re-delivery/Storage Fees
In the event that a shipment is unable to be delivered for reasons that are within the customers control, re-delivery fees may apply. Return shipping charges will be the customers responsibility and will need to be paid in full before re-delivery is attempted. In the event the freight carrier stores the order for any amount of time other than the standard transit time, the freight carrier reserves the right to bill the customer storage fees directly. If the freight carrier bills these fees to Litegear, Inc., we reserve the right to bill those charges back to the customer. The customer will also be responsible for damages that may happen during storage. Once orders stored are received by the customer, any damages incurred during storage should be discussed with the storage facility and are the responsibility of the customer to resolve and are not covered under warranty or exchange/repair policies. Customers are responsible for any shipping charges for shipments that are refused upon delivery plus a 25% restocking fee. Please contact Customer Service at 1-818-358-8542 in the event of re-delivery or re-consignment.
Return Re-Packaging
When returning rental equipment to LiteGear, it is the Customer's duty to make sure that the equipment is packaged properly to prevent damage during transit.
Cancelled Orders
If any part of an order is cancelled after it has been shipped the customer will be responsible for the full amount of round-trip shipping and handling charges, plus any applicable restocking and repair fees.